Privacy Policy

Ami Ice Cream recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on, other protocols and subdomains, and offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Ami Ice Cream ( is a property of Prabha Dairy Industries, an Indian proprietorship headquartered at No. 1, Khetani Industrial Estate, Sonapur Lane, Kurla (W), Mumbai – 400070.

What information we collect

Contact information: We might collect your name, email, mobile number, phone number, street, city, state, pin code, country, social media handles and IP address.

Payment and billing information: We might collect your billing name, billing address and payment method when you buy our products. However, we do not collect your credit/debit card number, credit/debit card expiry date, UPI or digital payment handles, or other details pertaining to your selected payment method on our website. Payment source information is obtained and processed by our online payment partner Razorpay.

Information you post: We collect information you post in a public space on our website or on a third-party social media site belonging to

Demographic information: We may collect demographic information about you, flavours you like, orders you place, frequency of orders, sales or coupons use, or any other information provided by your during the use of our website. We may also collect this as a part of a survey.

Other information: If you use our website, we may collect information about your IP address, device you are using, device operating system, browser you’re using, what site you came from, duration of time spent on our website, pages accessed or the site you visit upon leaving us.

How we collect information

Directly from you: We collect information directly from you when you place an order, register on our website, post a review or comment on our website or social media pages, or ask us a question through phone, email or social media.

Passively from you: We use tracking tools including but not limited to Google Analytics, Google Webmaster, browser cookies and web beacons to collect information about your usage of our website.

From third parties: For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions: We might use your information to confirm your order or answer questions you ask.

We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes: We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes: We might send you information about special promotions or offers, and tell you about new features or products.

We use information to send you transactional communications: We might send you emails, text messages, or social media message about your account or a purchase. We use information as otherwise permitted by law.

Sharing of information with third-parties

We share information with third parties who perform services on our behalf: We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We share information with our business partners: This includes a third parties who sponsor us. Our partners use the information we give them as described in their privacy policies. 

We may share information if we think we have to in order to comply with the law or to protect ourselves: We will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests so and we it deem necessary. Or, we might also share information with law enforcement and private investigation and settlement bodies when we are investigating potential fraud. 

We may share information with any successor to all or part of our business: For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy: You will receive notice from our team, before the information is shared

Email Opt-Out

You can opt out of receiving our marketing emails. Our marketing promotional emails contain unsubscribe links you can use to unsubscribe from these emails. It may take upto ten days to process your request. If you opt out of getting marketing messages, we will still be send you transactional messages through email and SMS about your purchases. For any further inquiries email us at

Third party sites

If you click on any links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully as we are not responsible for these third party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: 

Mr. Chintan Mehta

No. 1, Khetani Industrial Estate,
Sonapur Lane, Kurla (W),
Mumbai – 400070.

Phone: +91 22 2503 3075


If you have any questions about this Policy or other privacy concerns, you can also email us at

Updates to this policy

This Privacy Policy was last updated on June 1st, 2020. We may change our privacy practices from time to time. We will notify you of any significant changes to this policy, as required by law and post an updated copy on our website. Please check our site periodically for updates.


If you choose to visit the website, your visit and any dispute over privacy is subject to this policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.